Moosend Help Center
Introduction to Moosend
Email lists and deliverability
Email lists
- Create an email list
- Different opt-in settings for email lists
- Add a subscriber to an email list
- Filter and search your email lists
- Find the email list ID
- Segmentation rules in your email list segments
Suppression List
Deliverability
- Set up SPF for email deliverability
- Set up DKIM for email deliverability
- Check the validity of your DKIM and SPF records
- Moosend's deliverability rates
- Set up SPF and DKIM for different providers
- Soft and hard bounces
Campaigns in Moosend
Create campaigns
- Campaigns in Moosend
- Create a regular campaign
- Create a repeatable HTML campaign
- Create an RSS campaign
- Create an A/B split test campaign
- A/B testing campaigns
Campaign Editor
- The Campaign Editor
- Working with the Campaign Editor
- The Template library in the Campaign Editor
- Create or edit a newsletter template in the Campaign Editor
- Using Preview mode to check a newsletter on different devices
- Using History mode to restore newsletter drafts
Design campaigns
- Create a newsletter layout
- Different layouts in the Campaign Editor
- Edit the general settings of a newsletter
- Edit the width of a newsletter
- Add items to a newsletter
- Edit the mobile version of a newsletter
Send and manage campaigns
- Send a campaign or schedule its delivery
- Send a campaign to multiple email lists
- Convert a regular campaign to an A/B split test campaign
- Convert an A/B split test campaign to a regular campaign
- Track campaigns with Google Analytics
- Automatically resend your campaign to subscribers who did not open it
Landing pages
Create landing pages
- Create a landing page
- Duplicate a landing page
- Filter and search your landing pages
- Delete a landing page
- Change your landing page's URL and path
- Add SEO content to your landing page
Landing Page Designer
- The Landing Page Designer
- Working with the Landing Page Designer
- The Template library in the Landing Page Designer
- Using Preview mode to check a landing page on different devices
- Using Comments mode for landing pages
- Using History mode to restore landing page drafts
Design landing pages
- Create a landing page layout
- Different layouts in the Landing Page Designer
- Add items to a landing page
- Edit the general settings of a landing page
- Edit the mobile version of a landing page
- Save a landing page design as a template
Publish and manage landing pages
Subscription forms
Create subscription forms
- Create a subscription form
- Create a pop-up subscription form
- Create a fullscreen subscription form
- Create a floating bar subscription form
- Create a floating box subscription form
- Create an inline subscription form
Form Designer
- The Form Designer
- Working with the Form Designer
- The Template library in the Form Designer
- Using Preview mode to check a subscription form on different devices
- Using History mode to restore subscription form drafts
- Using Comments mode for subscription forms
Design subscription forms
- Edit a subscription form layout
- Edit items in a subscription form
- Edit the general settings of a subscription form
- Edit the mobile version of a subscription form
- Save a subscription form design as a template
- Edit an image item in a subscription form
Publish and manage subscription forms
- Preview your subscription form
- Publish a subscription form
- Use conditional rules for hiding your subscription form
- Use conditional rules for showing your subscription form
- Prefill your form's field values by using URL parameters
- Display your form when a user clicks on a specific text
Reports in Moosend
Managing reports
- Default campaign reports in Moosend
- Custom reports
- View recipient activity
- Track the most popular link clicks on your newsletter
- Can you see a chart of your campaign's Opens and Clicks over time
- Can you see the number of clicks on each campaign link
Working with report widgets
- Filter your widgets by Website
- Filter your widgets by Member
- Filter your widgets by Mailing List
- Filter your widgets by Campaign
- What is the “New vs Returning Customers for a Specific Website" widget
- What is the "Top 10 Products for a Specific Member" widget
Using automation
Managing automation workflows
- Using automation workflows
- Components of an automation workflow
- Set up a trigger in an automation workflow
- Create an automation workflow
- Walkthrough: Creating a welcome email automation
- Walkthrough: Creating an abandoned cart automation
Automation recipes and triggers
- Different automation recipes in Moosend
- How does the "When custom event is recorded" trigger work
- How does the "When someone exits a specific page" trigger work
- How does the "When someone exits any page" trigger work
- How does the "When some people don't click my campaigns" trigger work
- How does the "When some people don't open my campaigns" trigger work
Account setup
General
- Create a Moosend account
- Log in to your account
- Log out from your account
- Log in to a subaccount as a client
- Compatible web browsers
- System requirements
Account settings
- Moosend account settings
- Add a sender
- Add a client to your account
- The team member roles and their permissions in Moosend
- Add team members and manage roles
- Types of custom domains
Website tracking
- Understanding website tracking
- Add a website
- Install website tracking using supported plugins
- Types of product information that can be tracked using plugins
- Types of information tracked in a website
- Set up website tracking using the ZenCart plugin
Integrations
- Integrate Moosend with other applications using Zapier
- Import contacts through integrations using Google Contacts plugin
- Import contacts through integrations using Salesforce plugin
- Import your Mailchimp campaigns and email lists using Mailchimp Synchronizer
- Import a landing page to WordPress using the Moosend Landing Pages plugin
- Import and export contacts using Moosend's integration with BigMarker
Billing, pricing, and affiliates
Billing & Pricing
- Available payment methods
- Change your credit card or Paypal details
- Which card is used for your recurring subscription?
- Set a different payment method as the primary
- Delete a payment method
- Edit your invoice settings
Affiliate accounts & program
- Where can I find my affiliate link ?
- What is your commission rate and structure ?
- Do you provide marketing materials that I can use for promoting Moosend ?
- Do you provide analytics regarding the accounts I referred ?
- What is the PartnerStack Marketplace ?
- What is the PartnerStack Dashboard ?
Additional resources
Video tutorials
- How to Add a Custom Field in your Email Marketing Mailing List
- How to set up tracking using a plugin for your OpenCart site
- How to set up tracking using a plugin for your CS-Cart site
- How to set up tracking using a plugin for your Zen Cart site
- How to set up tracking using a plugin for your WooCommerce site
Webinars
- Skyrocket Your Online Sales with Marketing Automations
- How to Create Beautiful Newsletters Faster than ever
- Design the Perfect Email Campaign
- How to Avoid Spam Filters
- Email Marketing Basics
- How to pick the perfect subject line
Glossary
- What is the Confirmation landing page URL
- What are Opt-out settings
- What are Opt-in settings
- What is the Redirect page URL
- What are Bulk Actions
- What does a Subscription Limits Exceeded campaign status indicate