FAQ
Connecting Moosend to your Website
- Why my website is not verified ?
- How can I connect my website to Moosend?
- How can I set up tracking using Segment ?
- Ηow can I install website tracking by using the PHP tracking library ?
- What product information can each Moosend plugin track?
- How can I set up tracking using a plugin for my Zen Cart site ?
Subscription Forms
- Can I prefill my form's field values by using URL parameters ?
- How can I create an Inline Subscription Form ?
- How can I create a Full-Page Subscription Form ?
- How can I create a Floating Box Subscription Form ?
- Can I display my Modal Pop-up form when a user clicks on specific text ?
- Can I use conditional rules for hiding my subscription form ?
Landing Pages
- How can I create or edit my template inside the Landing Page Template editor ?
- How can I duplicate a landing page ?
- How can I change the font weight of my text?
- How can I organize my landing pages?
- How can I add or remove labels from my landing pages?
- How can I add SEO content to my landing page?
Mailing Lists
- What is the difference between Archiving and Deleting a member ?
- Do you automatically add members to my Suppression list ?
- How do I export the members of my Suppression list ?
- How can I manually trigger an automation with specific members from my Mailing List ?
- How can I add members to my Suppression List?
- Can I permanently delete the members that exist in my Suppression List ?
Reports
- How can I export my data from a Custom Report ?
- How can I filter my data by date ?
- Can I add labels to Custom Reports ?
- How can I add a widget in a Custom Report ?
- Can I change the layout of a Custom Report ?
- Are Custom Reports shareable ?
Campaigns
- How can I set up different unsubscription types for my account using single opt-out or double opt-out feature ?
- Can I attach a pdf file in my campaign and send it to my subscribers?
- Can I resend my campaign to subscribers who did not open it?
- Can I convert my Regular Campaign to an A/B Campaign ?
- Can I convert my A/B Campaign to a Regular Campaign ?
- How can I duplicate a campaign?
General Info
- Does Moosend have any API rate limits ?
- What should I do after GDPR is in place?
- Why hasn't my sender been approved?
- Do I need a website to send campaigns with Moosend?
- What are the Minimum System Requirements ?
- Can I reactivate an inactive account?
Campaign Editor
- How can I use a Browse abandonment block ?
- How can I edit the Mobile version of my newsletter?
- Can I save the block that has my custom unsubscribe link and use it in other campaigns?
- Will editing a template affect the campaign where it is used?
- Can I edit the Moosend Official templates?
- What is the Google Promotion Setting and how can I use it ?
Account Settings
- How can I manage team members on my Moosend account ?
- What are team member roles and what are their permissions ?
- How can I configure my Landing Page Domain ?
- How can I set up a CNAME with any other hosting provider that is not listed below?
- How can I set up a CNAME on my 1and1 Web Hosting provider?
- How can I set up a CNAME on my Domain.com provider?
Automations
- How can I merge two of the steps contained within my automation?
- How can I access the report of my Automation campaign ?
- How can I use a loop within my automation ?
- How does the "When someone submits a specific form or landing page" trigger work?
- How does the "When someone submits any form or landing page" trigger work?
- What triggers are included in the Lead Generation category?
Billing and Pricing
- How can I cancel my Subscription Plan ?
- How can I downgrade my Monthly plan?
- How can I upgrade my Monthly Plan?
- Which card will be used for my recurring subscription and how can I change it?
- What payment methods can I use?
- How can I set a different payment method as the default?
Deliverability
- How can I set up SPF & DKIM on my Namecheap provider?
- How can I set up SPF & DKIM on my Name.com provider?
- How can I set up SPF & DKIM on my CloudFlare provider?
- How can I set up SPF & DKIM on my Arvixe provider?
- How can I set up SPF & DKIM on my Ipage provider?
- How can I set up SPF & DKIM on my Networksolutions.com provider?
Agencies
Getting Started
Integrations
- How do I connect Moosend to Zapier?
- Connect Moosend to Clearout
- How can I integrate my BigMarker webinar registrations with Moosend ?
- How can I use the Moosend Landing Pages wordpress plugin to import my landing pages on my wordpress website ?
- How to Connect Convertful with Moosend
- How to Connect MailOptin With Moosend
Personalization
- Can i insert the current date and time into my newsletter?
- How can I add a fallback value when using the personalization tags ?
- Can I insert information from any custom field into my newsletter?
- Can my recipients view my newsletter on their browsers if it's not displayed correctly?
- How does forwarding my campaign relate to accidental unsubscribes?
- How do I customize the unsubscribe link in my campaigns?
Video Tutorials
AUTOMATIONS
- How to set up tracking using a plugin for your OpenCart site
- How to set up tracking using a plugin for your PrestaShop site
- How to set up tracking using a plugin for your CS-Cart site
- How to set up tracking using a plugin for your Zen Cart site
- How to set up tracking using a plugin for your WooCommerce site
Mailing Lists
Webinars
All Webinars
- Skyrocket Your Online Sales with Marketing Automations
- How to Create Beautiful Newsletters Faster than ever
- Design the Perfect Email Campaign
- How to Avoid Spam Filters
- Email Marketing Basics
- How to pick the perfect subject line
Glossary
Glossary Terms
- What does Unsubscribed member status indicate
- What is an Email Marketing Report
- What are the Batch Actions ?
- What are the Opt-in settings ?
- What is the Consent confirmation landing page ?
- What is the Redirect page URL?
Affiliate
Account & Program FAQ
- What is your commission rate and structure ?
- What is the PartnerStack Dashboard ?
- What is the PartnerStack Marketplace ?
- Do you provide analytics regarding the accounts I referred ?
- Can I create my own graphics and banners to promote you ?
- Do you provide marketing materials that I can use for promoting Moosend ?
New Platform
Account
- Can you change your account's Time & Date settings
- Which Internet Browser works best with our platform
- Can anyone figure out that you are using our platform
- What is this link you see on the footer of your campaigns and can you remove it
- How do you choose a good password
- Why can't you find your country on our list
Audience
- Can you import more than 500 recipients at once
- What is the maximum number of members you can archive in an Email ist
- How many recipients can you archive in your email list at once
- Organize your email lists
- Import your Salesforce contacts to a list
- Add tags to a member
Campaigns
- What is the Container Border radius and how can you use it to design your newsletter
- The Image element and how you can use it to design your newsletter
- The Background Image Repeat and how you can use it to design your newsletter
- Can you save the block that has your custom unsubscribe link and use it in other campaigns
- Put Images side by side on the Campaign Editor
- Save your newsletter design inside the Editor
Growth Tools
- The Timer and how you can use it to design your landing page
- What does each Landing Page Status mean
- The reporting you can get from your landing page
- The Landing Page Designer Settings and how you can use them
- The Form Element and how you can use it to design your landing page
- Change the style of your Form element
Automation
- What is the Split Flow step and how can you use it in a workflow
- What is the Weather Conditions Filter and how can you use it in a workflow
- What is the Wait a specific time interval step and how can you use it in a workflow
- What is a conditional / control step and how can you use it in a workflow
- How can you increase / decrease a custom field value using automations
- How can you set a custom field value using automations
Reports
- Add or remove labels for your Custom Report
- Filter your Custom Report's data by date
- Duplicate a Custom Report
- Export the statistics contained in your campaign's report
- Can you see where your recipients are located
- Change the layout of a Custom Report
Websites
- What kind of info can site tracking check on your site
- Delete a website from your list of tracked websites
- Connect your website to our platform
- Why is your website not verified
- Verify your website
- Get website tracking on your site
Billing & Pricing
- How you can cancel your Plan
- Update your Invoice Settings
- Which card will be used for your recurring subscription and how you can change it
- Set a different payment method as the primary
- Delete a payment method
- How much does our platform cost
Templates
Suppression List
Deliverability
Integrations
- How to Connect Convertful with Our Platform
- What information does the Mailchimp Synchronizer transfer
- Use the Moosend Landing Pages wordpress plugin to import your landing pages on your wordpress website
- The Google Contacts Plugin and how you can use it
- The Mailchimp Synchronizer and how you can use it
- Connect our platform to Zapier
Glossary
- What is the Confirmation landing page URL
- What are Opt-out settings
- What are Opt-in settings
- What is the Redirect page URL
- What are Batch Actions
- What does a Subscription Limits Exceeded campaign status indicate