New Platform - FAQ
Account
- Can you change your account's Time & Date settings
- Can you use your university email address to send your newsletters
- Which Internet Browser works best with our platform
- Can anyone figure out that you are using our platform
- Convert your email addresses Excel file to a .csv file
- What is this link you see on the footer of your campaigns and can you remove it
Audience
- How can you import a suppression list to our platform
- Change the name of an Email List
- Do we manage your unsubscribed members and complaints automatically
- Select which data will be displayed in the View all members tab
- When someone unsubscribes from one of your email lists, are they removed from the entire account
- How can you update your email list
Campaigns
- How can you send a campaign with dynamic images by just using personalization tags
- Put your company’s information inside your newsletter using personalization tags
- Insert a Forward to a Friend link into your newsletter
- Can you move the Update Profile link to the top of your newsletter instead, to urge subscribers to give you their personal information
- Can you attach a pdf file in your campaign and send it to your subscribers
- Change the Old Price Styles of your Product element
Growth Tools
- Change the font weight of your text inside the Form Designer
- Change the settings of your Timer element inside the Form Designer
- What are the different Form Designer Views and how can you use them
- The Padding and how you can use it to design your subscription form
- Undo a change in the Form Designer
- What is the Designer Helper Grid and how can you use it
Automation
- What is the Tag added recipe and how you can use it
- What is the Welcome email sequence recipe and how can you use it
- What is the Website re-engagement email recipe and how can you use it
- What is the Weather-based up-sell / cross-sell recipe and how can you use it
- What is the Upsell / Cross-sell recipe and how can you use it
- What is the Survey buyers recipe and how can you use it
Reports
- What is the “Best Performing Sender by Open Rate” widget
- What widgets are included in the Website Analytics category
- What widgets are included in the Senders category
- What widgets are included in the Mailing Lists category
- What widgets are included in the Lead Generation category
- What widgets are included in the Campaigns category
Websites
- Install website tracking by using the PHP tracking library
- Install website tracking by using the JS tracking library
- Set up tracking using Segment
- What are the Plugins that our platform offers
- What kind of info can site tracking check on your site
- Delete a website from your list of tracked websites
Billing & Pricing
- How you can cancel your Plan
- Update your Invoice Settings
- Downgrade your Plan
- Which card will be used for your recurring subscription and how you can change it
- Set a different payment method as the primary
- Delete a payment method
Templates
Suppression List
Deliverability
- Check if you have done the DKIM and SPF verification right
- Best practices to maintain your sender reputation
- Top 3 reasons your emails could bounce
- What is SPF and why you should care
- What is DKIM and why you should care
- What does Email Spam mean
Integrations
- Integrate your BigMarker webinar registrations with our platform
- How to Connect our platform with Elementor Pro Forms
- Connect our platform to Clearout
- Our platform's integration with Optimonk
- Our platform's integration with ReportGarden
- The Salesforce Plugin and how you can use it
Glossary
- What is the Confirmation landing page URL
- What are Opt-out settings
- What are Opt-in settings
- What is the Redirect page URL
- What are Bulk Actions
- What does a Subscription Limits Exceeded campaign status indicate
FAQ
Connecting Moosend to your Website
- Why my website is not verified ?
- How can I connect my website to Moosend?
- How can I set up tracking using Segment ?
- Ηow can I install website tracking by using the PHP tracking library ?
- What product information can each Moosend plugin track?
- How can I set up tracking using a plugin for my Zen Cart site ?
Subscription Forms
- Can I prefill my form's field values by using URL parameters ?
- How can I create an Inline Subscription Form ?
- How can I create a Full-Page Subscription Form ?
- How can I create a Floating Box Subscription Form ?
- Can I display my Modal Pop-up form when a user clicks on specific text ?
- Can I use conditional rules for hiding my subscription form ?
Landing Pages
- How can I create or edit my template inside the Landing Page Template editor ?
- How can I duplicate a landing page ?
- How can I change the font weight of my text?
- How can I organize my landing pages?
- How can I add or remove labels from my landing pages?
- How can I add SEO content to my landing page?
Mailing Lists
- What is the difference between Archiving and Deleting a member ?
- Do you automatically add members to my Suppression list ?
- How do I export the members of my Suppression list ?
- How can I manually trigger an automation with specific members from my Mailing List ?
- How can I add members to my Suppression List?
- Can I permanently delete the members that exist in my Suppression List ?
Reports
- How can I export my data from a Custom Report ?
- How can I filter my data by date ?
- Can I add labels to Custom Reports ?
- How can I add a widget in a Custom Report ?
- Can I change the layout of a Custom Report ?
- Are Custom Reports shareable ?
Campaigns
- How can I set up different unsubscription types for my account using single opt-out or double opt-out feature ?
- Can I attach a pdf file in my campaign and send it to my subscribers?
- Can I resend my campaign to subscribers who did not open it?
- Can I convert my Regular Campaign to an A/B Campaign ?
- Can I convert my A/B Campaign to a Regular Campaign ?
- How can I duplicate a campaign?
General Info
- Does Moosend have any API rate limits ?
- What should I do after GDPR is in place?
- Why hasn't my sender been approved?
- Do I need a website to send campaigns with Moosend?
- What are the Minimum System Requirements ?
- Can I reactivate an inactive account?
Campaign Editor
- Change the Code / SKU Styles of your Product element
- How can I use a Browse abandonment block ?
- How can I edit the Mobile version of my newsletter?
- Can I save the block that has my custom unsubscribe link and use it in other campaigns?
- Will editing a template affect the campaign where it is used?
- Can I edit the Moosend Official templates?
Account Settings
- How can I manage team members on my Moosend account ?
- What are team member roles and what are their permissions ?
- How can I configure my Landing Page Domain ?
- How can I set up a CNAME with any other hosting provider that is not listed below?
- How can I set up a CNAME on my 1and1 Web Hosting provider?
- How can I set up a CNAME on my Domain.com provider?
Automations
- How can I merge two of the steps contained within my automation?
- How can I access the report of my Automation campaign ?
- How can I use a loop within my automation ?
- How does the "When someone submits a specific form or landing page" trigger work?
- How does the "When someone submits any form or landing page" trigger work?
- What triggers are included in the Lead Generation category?
Billing and Pricing
- How can I cancel my Subscription Plan ?
- How can I downgrade my Monthly plan?
- How can I upgrade my Monthly Plan?
- Which card will be used for my recurring subscription and how can I change it?
- What payment methods can I use?
- How can I set a different payment method as the default?
Deliverability
- How can I set up SPF & DKIM on my Namecheap provider?
- How can I set up SPF & DKIM on my Name.com provider?
- How can I set up SPF & DKIM on my CloudFlare provider?
- How can I set up SPF & DKIM on my Arvixe provider?
- How can I set up SPF & DKIM on my Ipage provider?
- How can I set up SPF & DKIM on my Networksolutions.com provider?
Agencies
Getting Started
Integrations
- How do I connect Moosend to Zapier?
- Connect Moosend to Clearout
- How can I integrate my BigMarker webinar registrations with Moosend ?
- How can I use the Moosend Landing Pages wordpress plugin to import my landing pages on my wordpress website ?
- How to Connect Convertful with Moosend
- How to Connect MailOptin With Moosend
Personalization
- Can i insert the current date and time into my newsletter?
- How can I add a fallback value when using the personalization tags ?
- Can I insert information from any custom field into my newsletter?
- Can my recipients view my newsletter on their browsers if it's not displayed correctly?
- How does forwarding my campaign relate to accidental unsubscribes?
- How do I customize the unsubscribe link in my campaigns?
Video Tutorials
AUTOMATIONS
- How to set up tracking using a plugin for your OpenCart site
- How to set up tracking using a plugin for your PrestaShop site
- How to set up tracking using a plugin for your CS-Cart site
- How to set up tracking using a plugin for your Zen Cart site
- How to set up tracking using a plugin for your WooCommerce site
Mailing Lists
Webinars
All Webinars
- Skyrocket Your Online Sales with Marketing Automations
- How to Create Beautiful Newsletters Faster than ever
- Design the Perfect Email Campaign
- How to Avoid Spam Filters
- Email Marketing Basics
- How to pick the perfect subject line
Glossary
Glossary Terms
- What does Unsubscribed member status indicate
- What is an Email Marketing Report
- What are the Batch Actions ?
- What are the Opt-in settings ?
- What is the Consent confirmation landing page ?
- What is the Redirect page URL?
Affiliate
Account & Program FAQ
- What is your commission rate and structure ?
- What is the PartnerStack Dashboard ?
- What is the PartnerStack Marketplace ?
- Do you provide analytics regarding the accounts I referred ?
- Can I create my own graphics and banners to promote you ?
- Do you provide marketing materials that I can use for promoting Moosend ?