New Platform - FAQ
Account
- Can you change your account's Time & Date settings
- Can you use your university email address to send your newsletters
- Which Internet Browser works best with our platform
- Can anyone figure out that you are using our platform
- Convert your email addresses Excel file to a .csv file
- What is this link you see on the footer of your campaigns and can you remove it
Audience
- How can you import a suppression list to our platform
- Change the name of an Email List
- Do we manage your unsubscribed members and complaints automatically
- Select which data will be displayed in the View all members tab
- When someone unsubscribes from one of your email lists, are they removed from the entire account
- How can you update your email list
Campaigns
- How can you spellcheck your Text inside the Editor
- The Editor Clone block and how you can use it
- The Anchor and how you can use it in your newsletter design
- How can you send a campaign with dynamic images by just using personalization tags
- Put your company’s information inside your newsletter using personalization tags
- Insert a Forward to a Friend link into your newsletter
Growth Tools
- Add a GDPR checkbox to your Form inside the Landing Page Designer
- Create a Clone block using our platform's Landing Pages Templates
- How can you re-add the element you deleted on your form inside the Form Designer
- Change the font weight of your text inside the Form Designer
- Change the settings of your Timer element inside the Form Designer
- What are the different Form Designer Views and how can you use them
Automation
- What will happen to your Welcome Email automation, after you select the Double Opt-in feature
- Find the Automation ID
- What is the Tag added recipe and how you can use it
- What is the Welcome email sequence recipe and how can you use it
- What is the Website re-engagement email recipe and how can you use it
- What is the Weather-based up-sell / cross-sell recipe and how can you use it
Reports
- Filter your widgets by Website
- Filter your widgets by Member
- Filter your widgets by Mailing List
- Filter your widgets by Campaign
- What is the “New vs Returning Customers for a Specific Website" widget
- What is the "Top 10 Products for a Specific Member" widget
Websites
- Install website tracking by using the PHP tracking library
- Install website tracking by using the JS tracking library
- Set up tracking using a plugin for your CS-Cart site
- Set up tracking using a plugin for your PrestaShop site
- Set up tracking using a plugin for your WooCommerce site
- Set up tracking using a plugin for your OpenCart site
Billing & Pricing
- How you can cancel your Plan
- Update your Invoice Settings
- Downgrade your Plan
- Which card will be used for your recurring subscription and how you can change it
- Set a different payment method as the primary
- Delete a payment method
Templates
Suppression List
Deliverability
- Check if you have done the DKIM and SPF verification right
- Best practices to maintain your sender reputation
- Top 3 reasons your emails could bounce
- What is SPF and why you should care
- What is DKIM and why you should care
- What does Email Spam mean
Integrations
- Integrate your BigMarker webinar registrations with our platform
- How to Connect our platform with Elementor Pro Forms
- Connect our platform to Clearout
- Our platform's integration with Optimonk
- Our platform's integration with ReportGarden
- The Salesforce Plugin and how you can use it
Glossary
- What is the Confirmation landing page URL
- What are Opt-out settings
- What are Opt-in settings
- What is the Redirect page URL
- What are Bulk Actions
- What does a Subscription Limits Exceeded campaign status indicate
Video Tutorials
AUTOMATIONS
- How to set up tracking using a plugin for your OpenCart site
- How to set up tracking using a plugin for your PrestaShop site
- How to set up tracking using a plugin for your CS-Cart site
- How to set up tracking using a plugin for your Zen Cart site
- How to set up tracking using a plugin for your WooCommerce site
Mailing Lists
Webinars
All Webinars
- Skyrocket Your Online Sales with Marketing Automations
- How to Create Beautiful Newsletters Faster than ever
- Design the Perfect Email Campaign
- How to Avoid Spam Filters
- Email Marketing Basics
- How to pick the perfect subject line
Affiliate
Account & Program FAQ
- What is your commission rate and structure ?
- What is the PartnerStack Dashboard ?
- What is the PartnerStack Marketplace ?
- Do you provide analytics regarding the accounts I referred ?
- Can I create my own graphics and banners to promote you ?
- Do you provide marketing materials that I can use for promoting Moosend ?