FAQ
Connecting Moosend to your Website
- Why my website is not verified ?
- How can I connect my website to Moosend?
- How can I set up tracking using Segment ?
- Ηow can I install website tracking by using the PHP tracking library ?
- What product information can each Moosend plugin track?
- How can I set up tracking using a plugin for my Zen Cart site ?
Subscription Forms
- Can I prefill my form's field values by using URL parameters ?
- How can I create an Inline Subscription Form ?
- How can I create a Full-Page Subscription Form ?
- How can I create a Floating Box Subscription Form ?
- Can I display my Modal Pop-up form when a user clicks on specific text ?
- Can I use conditional rules for hiding my subscription form ?
Landing Pages
- How can I create or edit my template inside the Landing Page Template editor ?
- How can I duplicate a landing page ?
- How can I change the font weight of my text?
- How can I organize my landing pages?
- How can I add or remove labels from my landing pages?
- How can I add SEO content to my landing page?
Mailing Lists
- What is the difference between Archiving and Deleting a member ?
- Do you automatically add members to my Suppression list ?
- How do I export the members of my Suppression list ?
- How can I manually trigger an automation with specific members from my Mailing List ?
- How can I add members to my Suppression List?
- Can I permanently delete the members that exist in my Suppression List ?
Reports
- How can I export my data from a Custom Report ?
- How can I filter my data by date ?
- Can I add labels to Custom Reports ?
- How can I add a widget in a Custom Report ?
- Can I change the layout of a Custom Report ?
- Are Custom Reports shareable ?
Campaigns
- How can I set up different unsubscription types for my account using single opt-out or double opt-out feature ?
- Can I attach a pdf file in my campaign and send it to my subscribers?
- Can I resend my campaign to subscribers who did not open it?
- Can I convert my Regular Campaign to an A/B Campaign ?
- Can I convert my A/B Campaign to a Regular Campaign ?
- How can I duplicate a campaign?
General Info
- Does Moosend have any API rate limits ?
- What should I do after GDPR is in place?
- Why hasn't my sender been approved?
- Do I need a website to send campaigns with Moosend?
- What are the Minimum System Requirements ?
- Can I reactivate an inactive account?
Campaign Editor
- How can I use a Browse abandonment block ?
- How can I edit the Mobile version of my newsletter?
- Can I save the block that has my custom unsubscribe link and use it in other campaigns?
- Will editing a template affect the campaign where it is used?
- Can I edit the Moosend Official templates?
- What is the Google Promotion Setting and how can I use it ?
Account Settings
- How can I manage team members on my Moosend account ?
- What are team member roles and what are their permissions ?
- How can I configure my Landing Page Domain ?
- How can I set up a CNAME with any other hosting provider that is not listed below?
- How can I set up a CNAME on my 1and1 Web Hosting provider?
- How can I set up a CNAME on my Domain.com provider?
Automations
- How can I merge two of the steps contained within my automation?
- How can I access the report of my Automation campaign ?
- How can I use a loop within my automation ?
- How does the "When someone submits a specific form or landing page" trigger work?
- How does the "When someone submits any form or landing page" trigger work?
- What triggers are included in the Lead Generation category?
Billing and Pricing
- How can I cancel my Subscription Plan ?
- How can I downgrade my Monthly plan?
- How can I upgrade my Monthly Plan?
- Which card will be used for my recurring subscription and how can I change it?
- What payment methods can I use?
- How can I set a different payment method as the default?
Deliverability
- How can I set up SPF & DKIM on my Namecheap provider?
- How can I set up SPF & DKIM on my Name.com provider?
- How can I set up SPF & DKIM on my CloudFlare provider?
- How can I set up SPF & DKIM on my Arvixe provider?
- How can I set up SPF & DKIM on my Ipage provider?
- How can I set up SPF & DKIM on my Networksolutions.com provider?
Agencies
Getting Started
Integrations
- How do I connect Moosend to Zapier?
- Connect Moosend to Clearout
- How can I integrate my BigMarker webinar registrations with Moosend ?
- How can I use the Moosend Landing Pages wordpress plugin to import my landing pages on my wordpress website ?
- How to Connect Convertful with Moosend
- How to Connect MailOptin With Moosend
Personalization
- Can i insert the current date and time into my newsletter?
- How can I add a fallback value when using the personalization tags ?
- Can I insert information from any custom field into my newsletter?
- Can my recipients view my newsletter on their browsers if it's not displayed correctly?
- How does forwarding my campaign relate to accidental unsubscribes?
- How do I customize the unsubscribe link in my campaigns?
Video Tutorials
AUTOMATIONS
- How to set up tracking using a plugin for your OpenCart site
- How to set up tracking using a plugin for your PrestaShop site
- How to set up tracking using a plugin for your CS-Cart site
- How to set up tracking using a plugin for your Zen Cart site
- How to set up tracking using a plugin for your WooCommerce site
Mailing Lists
Webinars
All Webinars
- Skyrocket Your Online Sales with Marketing Automations
- How to Create Beautiful Newsletters Faster than ever
- Design the Perfect Email Campaign
- How to Avoid Spam Filters
- Email Marketing Basics
- How to pick the perfect subject line
Glossary
Glossary Terms
- What is an Email Marketing Report
- What are the Batch Actions ?
- What are the Opt-in settings ?
- What is the Consent confirmation landing page ?
- What is the Redirect page URL?
- What does a Subscription Limits Exceeded campaign status indicate?
Affiliate
Account & Program FAQ
- What is your commission rate and structure ?
- What is the PartnerStack Dashboard ?
- What is the PartnerStack Marketplace ?
- Do you provide analytics regarding the accounts I referred ?
- Can I create my own graphics and banners to promote you ?
- Do you provide marketing materials that I can use for promoting Moosend ?
New Platform
Account
- Can you reactivate an inactive account
- What should you do after GDPR is in place
- What does each Custom Domain Type mean
- Set up a CNAME on your DreamHost provider
- Will your account remain active after you cancel your subscription
- How can you cancel you subscription
Audience
- Find the Email list ID
- Import your Google Contacts to a list
- Export your subscribers as an Excel file
- Customize the subscription and unsubscription process of your email list
- Create and add a subscription form on your website and publish it
- Will a subscriber in multiple lists receive your newsletter multiple times
Campaigns
- Insert the current date and time into your newsletter
- Add a fallback value when using the personalization tags
- How does forwarding your campaign relate to accidental unsubscribes
- Can your recipients view your newsletter on their browsers if it is not displayed correctly
- Can you insert information from any custom field into your newsletter
- How is the winning version of an A/B split test campaign chosen
Growth Tools
- Add a Custom Script inside your landing page
- Edit the Mobile version of your Landing Page
- The Spacer and how you can use it to design your landing page
- Undo a change in the Landing Page Designer
- The Social Follow and how you can use it to design your landing page
- Create a landing page Structure through the Landing Page Designer
Automation
- How does the "When someone purchases specific products" trigger work
- How does the "When someone purchases any product" trigger work
- How does the "When someone browses a specific page" trigger work
- How does the "When someone browses any page" trigger work
- How does the "When someone subscribes to any list" trigger work
- How does the "When someone clicks on any link in a specific campaign" trigger work
Reports
- The reporting you can get from site tracking
- Add a widget in a Custom Report
- Are Custom Reports shareable
- Export your data from a Custom Report
- Create a Custom Report
- What reports does our platform provide