FAQ
Mailing Lists
- How can I find the Mailing list ID ?
- What is the Unverified status?
- What is the Verified by Admin status?
- What is the Verified status?
- How can I find all the subscribers who are double opt-in verified?
- How to make my lists GDPR compliant?
Reports
- How can I track the most popular links being clicked on my newsletter?
- When are bounce reports completed?
- Moosend’s Real Time Statistics
- Will my campaign reports always be available?
- What is the difference between Unique and Total Links Clicked?
- How many times does a bounced email get resent before it becomes a Hard Bounce?
Campaigns
- How can I find the Campaign ID ?
- Is there any difference between a test campaign and an actual campaign in terms of rendering?
- How can I import my campaigns?
- How is the winning version of an A/B split test campaign chosen?
- How can I see a newsletter that I have sent out?
- What does “Queued for sending” mean?
General Info
- What should I do after GDPR is in place?
- Why hasn't my sender been approved?
- Do I need a website to send campaigns with Moosend?
- What are the Minimum System Requirements ?
- Can I reactivate an inactive account?
- Can I use a Gmail | Hotmail | Yahoo email address as the sender of my campaigns?
Campaign Editor
- What is the Row Background Color (Wide) and how can I use it to design my newsletter ?
- How can I add the verification link in my newsletter
- What are Repeatable Element Tags and how can I use them?
- How can I Delete a Clone block ?
- How can I Save a Clone block ?
- Can I create a Clone block using Moosend Templates?
Account Settings
- Can I use my university email address to send my newsletters ?
- How can I cancel my account?
- How can I cancel my subscription?
- Can I use my Outlook / Hotmail email address to send my campaigns?
- Can I use my Yahoo email address to send my newsletter campaigns?
- Can I use my Gmail email address to send my newsletter campaigns?
Automations
- How does the "When custom event is recorded" trigger work?
- How does the "When someone exits a specific page" trigger work?
- How does the "When someone exits any page" trigger work?
- How can I set up tracking using Segment ?
- How does the "When some people don't click my campaigns" trigger work?
- How does the "When some people don't open my campaigns" trigger work?
Billing and Pricing
- How can I change my credit card or Paypal details?
- How can I change my credit card information?
- How can I pay?
- How much does Moosend cost?
- How can I view my past transactions?
- What happens if the number of recipients for a campaign is larger than the amount of credits I have left in my Pay As You Go plan?
Deliverability
- How can I set up SPF & DKIM on my Name.com provider?
- How can I set up SPF & DKIM on my CloudFlare provider?
- How can I set up SPF & DKIM on my Arvixe provider?
- How can I set up SPF & DKIM on my Ipage provider?
- How can I set up SPF & DKIM on my Networksolutions.com provider?
- How can I set up SPF & DKIM on my Register.com provider?
Agencies
Getting Started
Integrations
- How do I connect Moosend to Zapier?
- Moosend's integration with Optimonk
- Moosend's integration with ReportGarden
- What information does the Mailchimp Synchronizer transfer?
- What is the Google Contacts Plugin and how can I use it?
- What is the Mailchimp Synchronizer and how can I use it ?
Personalization
- Can I insert information from any custom field into my newsletter?
- Can my recipients view my newsletter on their browsers if it's not displayed correctly?
- How does forwarding my campaign relates to accidental unsubscribes?
- How do I customize the unsubscribe link in my campaigns?
- What is a personalization tag and how can I use it?
Video Tutorials
AUTOMATIONS
- How to set up tracking using a plugin for your OpenCart site
- How to set up tracking using a plugin for your PrestaShop site
- How to set up tracking using a plugin for your CS-Cart site
- How to set up tracking using a plugin for your Zen Cart site
- How to set up tracking using a plugin for your WooCommerce site
Mailing Lists
Webinars
All Webinars
- Skyrocket Your Online Sales with Marketing Automations
- How to Create Beautiful Newsletters Faster than ever
- Design the Perfect Email Campaign
- How to Avoid Spam Filters
- Email Marketing Basics
- How to pick the perfect subject line
Glossary
Glossary Terms
- All Terms
- What is an A/B Split Campaign?
- What is an Abuse complaint?
- What are Account Notifications?
- What is Active member status?
- Which are the Advanced Email Marketing Features?