FAQ
Mailing Lists
- How can I update my mailing list ?
- How can I remove members from my mailing list ?
- Can I remove any of my Salesforce Contacts contained in a list ?
- Can I remove any of my Google Contacts contained in a list ?
- Can I remove list members using Copy & Paste ?
- Can I remove list members using a CSV file ?
Reports
- How can I easily track the most popular links that are clicked on my newsletter?
- When are bounce reports completed?
- Moosend’s Real Time Statistics
- Will my campaign reports always be available?
- What is the difference between Unique and Total Links Clicked?
- How many times does a bounced email get resent before it becomes a Hard Bounce?
Campaigns
- How to Import your campaigns
- How is the winning version of an A/B split test campaign chosen?
- How can I see a newsletter that I have sent out?
- What does “Queued for sending” mean?
- How do I create a new Email Marketing Campaign?
- How do I delete a campaign?
General Info
- Why hasn't my sender domain been approved?
- Do I need a website to send campaigns with Moosend?
- What are the Minimum System Requirements ?
- Can I reactivate an inactive account?
- Can I use a Gmail | Hotmail | Yahoo email address as the sender of my campaigns?
- What is this link I see on the footer of my campaigns? Can I remove it?
Campaign Editor
- What is an Anchor and how can I use it in my newsletter design ?
- Why should I Cascade blocks for responsiveness when I design my newsletter ?
- How can I upload background Images while I design my newsletter?
- What is the Background Image Repeat and how can I use it to design my newsletter?
- What is the Slot Vertical Align and how can I use it to design my newsletter ?
- What is the Slot Background Color and how can I use it to design my newsletter ?
Account Settings
- How can I cancel my account?
- How can I cancel my subscription?
- Can I use my Outlook / Hotmail email address to send my campaigns?
- Can I use my Yahoo email address to send my newsletter campaigns?
- Can I use my Gmail email address to send my newsletter campaigns?
- Will my account remain active after I cancel my subscription?
Automations
- What criteria can I use to create Filters in my Automations?
- How can I connect my website to Moosend?
- Identifying my website users
- What is a Recipe and how can I use it ?
- Can I get website tracking on my site?
- What Statistics can I see from my Automations ?
Billing and Pricing
- How can I change my credit card or Paypal details?
- How can I change my credit card information?
- How much does Moosend cost?
- How can I view my past transactions?
- What happens if the number of recipients for a campaign is larger than the amount of credits I have left in my Pay As You Go plan?
- What happens if my list size is bigger than the maximum list size of my Monthly Plan?
Deliverability
- How can I set up SPF & DKIM on my Name.com provider?
- How can I set up SPF & DKIM on my CloudFlare provider?
- How can I set up SPF & DKIM on my Arvixe provider?
- How can I set up SPF & DKIM on my Ipage provider?
- How can I set up SPF & DKIM on my Networksolutions.com provider?
- How can I set up SPF & DKIM on my Register.com provider?
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