Can I pause my automation or edit its workflow? – Moosend

Using our new UI? You might want to check this help article instead.

Creating custom automations is a simple and fun task, but it's not always possible to foresee all your future needs right from the start. That's why Moosend gives you a completely open-ended editing and pausing facilities for your automations, so that you can sit back and rethink your workflow and edit it accord to your ever-changing needs .

It's important that your automation works exactly like you want it to, and that it reaches the goals that you've set. So take your time to customize it to your needs and add to it as your campaigns progress.

Let's see how this is achieved:

A. Pausing an automation

1. Click on the Automations button, located on the left side of your Dashboard page.
Pause an automation Step 1 : Click on the Automations button

2. Toggle the blue coloured ACTIVE button to gray and INACTIVE.
Pause an automation Step 2 : Toggle the switch from ACTIVE to INACTIVE

The button should be toggled so that it's coloured gray and INACTIVE, indicating that your automation won't be getting triggered unless you reactivate it. You will also find that same button which toggles your automation between ACTIVE/INACTIVE is also located above your automation's workflow when you edit it (see below).

B. Unpausing an automation

1. Click on the Automations button, located on the left side of your Dashboard page.
Unpause an automation Step 1 : Click on the Automations button

2. Toggle the gray coloured INACTIVE button to blue and ACTIVE.
Unpause an automation Step 2 : Toggle the Switch from INACTIVE to ACTIVE

The button should be toggled so that it's coloured blue and ACTIVE, indicating that your automation is now running. You will also find that same button which toggles your automation between ACTIVE/INACTIVE is also located above your automation's workflow when you edit it (see below).

C. Editing a workflow

1. Click on the Automations button, located on the left side of your Dashboard page.
Editing a workflow Step 1 : Click on the Automations button

2. Click on the pencil-shaped Edit button, right beside the automation that you wish to edit.
Editing a workflow Step 2 : Click on the Edit button

Alternatively you can click directly on the automation's name.

3. Click on the + sign on the intersection of the workflow where you want to add a step.
Editing a workflow Step 3 : Click on the + symbol

4. Click twice on the - sign located on the left side of the step which you want to delete.
Editing a workflow Step 4 : Click twice on the - symbol

5. Click on the Click to Undo button on the pop-up that appears if you want to undo your deletion.
Editing a workflow Step 5 : Click on the Undo button if you don't want to remove the step

6. Click on any step you want to edit, to open its parameters.
Editing a workflow Step 6 : Click on any step to edit it and change its parameters