What is the New customer thank you email recipe and how can I use it?

What better opportunity to interact with your customers than the moment they make their first purchase? This recipe will become an indispensable component to your marketing automations toolbox, as it gets activated from a lead becoming a customer.

As soon as the transition takes place the recipe can send them a personable email, earning points in your customer's mind, while being funneled into your customer list.

If you've already found the New customer thank you email recipe among the available recipes, and know how recipes are laid out, then let's go right ahead and see the ingredients of this recipe:

A. Overview


The trigger (1) for this recipe is called When someone purchases any product and, as its name implies, it fires up your automation when someone makes a purchase on your website. Following the trigger is the Then set custom field value action step (2) which, by changing a custom field value, tags your prospect as a customer, while the Wait a specific time interval control step (3), creates an interval between the time the purchase is made and the time an email campaign is dispatched to the new customer, based on the Then send email campaign action step (4).

B. Changing the Recipe 

Are you already familiar with how to use Action steps and how to use Conditional / Control steps? You can use that knowledge to change parts of this recipe as you see fit. It's exactly like creating or editing one of your own automation designs: you can add steps, remove steps, or edit the steps already available to fit your design's needs.

You can also save your changes as a custom recipe, and use it at your leisure.

C. Using the Recipe

A recipe cannot be activated as is! You first need to complete all the incomplete tasks found in the task list and transform the recipe into a fully functional automation. The New customer thank you email recipe only requires the following tweaks:

1. Click on the Then set custom field value step.

2. Set the required custom field parameters, on the available fields.

You will need to choose the Custom Field which will serve as the  of the  click on the Save button when you're done.

3. Click on the Wait a specific time interval step.

4. Set the required time value and measurement unit, on the available fields.

Click on the Save button when you're done.

5. Click on the Then send email campaign step.

6. Select the appropriate campaign options from the available drop-down menus.

This type of action requires that you define a Subject, the Sender, the Content as well as set an optional Emails Per Day Cap so that a customer won't get more emails than you'd want on the same day. Click on the Save button when you're done.

7. Don't forget to activate your automation by clicking on the ACTIVE toggle.

Remember, this type of recipe requires that you connect your website to your Moosend account so that your automations know when a customer purchases a product on your website.