Why hasn't my sender been approved?

Using our new UI? You might want to check this help article instead.

Moosend allows you to add different email addresses as senders for your account, but in order to be able to send out an email campaign it's important to remember that email marketing campaigns adhere to high quality standards, which means that in order to send a campaign you need a professional email address with a good reputation. We want to make sure that both you and your subscribers are happy with your email marketing campaigns!

Below you'll find the main reasons why you weren't able to use the email address you added as a sender for your Moosend account to send an email marketing campaign:

If you believe none of the above three reasons applies to the email address you entered as your email campaign sender, please make sure that you contact our support team. They'll be happy to help you out!