Why isn't the Verified field on my Senders page checked?

Using our new UI? You might want to check this help article instead.


Not all your email marketing lists will anticipate an email from the same email address, so sometimes it may be necessary to have more than one Sender accounts available. That's why Moosend gives you the option to add as many Senders as you need, as long as you can verify them!

To check the status of each sender you have created follow the steps below:

1. Click on the Account button, located on the top right corner of your Moosend account.

2. Click on the Senders button, on the menu that appears.

3. Check the Verified column, located on the right side of your Senders page. Verified Sender Step 3  : Check the Verified field for your senders

If the Verified checkbox next to a particular sender has not been ticked, that means that you haven't verified the particular sender when you created the address. Perhaps you missed the confirmation email we sent to the sender email address? Take a look at your inbox or spam folder for a Moosend confirmation email.

4. Click on the confirmation link inside the email to confirm your email address.Why_isn_t_the_Verified_field_on_my_Senders_page_checked_4.png

If the confirmation email was not in your inbox is might be a good idea to add Moosend on your safe senders email list so you don't miss any other confirmation email!