Will I be charged for sending out emails that bounce back?

Using our new UI? You might want to check this help article instead.


Ideally your email marketing campaigns shouldn't face any bounces, especially if you've taken care to send your newsletter to mailing lists which you've kept up-to-date. It's not just the charge which might be important but your campaign reputation. 

There are quite a few interesting things to consider when it comes to email bounces, but here we will focus on the possibility of getting charged even though some of the emails you included on your mailing list seem to have bounced back the campaign. 

Let's see what applies to each plan available in our platform:

Monthly Plan

If you're currently registered for a Monthly Plan then there's absolutely no reason for you to worry about bounced back emails, other than your account's reputation. In essence you're not getting charged for any emails sent that bounce back as you have the option to send out an unlimited number of campaigns during each month.


As is typical for Pay as you Go plans sending out an email marketing campaign to your mailing list means you get charged one credit per recipient in your mailing list. This is no exception.

Saying that, the emails that bounce back will be automatically be removed from your mailing list and set aside in the Bounced category, so that the second time you dispatch a campaign to this list you only get charged for your truly active recipients.