Set up a CNAME on your GoDaddy provider

Properly setting up CNAMES for your hosting provider helps ensure that any changes required for your custom domain can be carried out with maximum efficiency and minimum disruption.

Setting up a CNAME on your GoDaddy provider is a simple process, so let's see how it's done:

1. Log in to your GoDaddy account and then open your product.

2. Navigate to the Domain Control Center.

3. Locate and select your domain name from the list to enter the Domain Settings page.

4. Scroll down to the Additional Settings section and then select Manage DNS.

5. Once you are in the DNS Management page, scroll down to the bottom of the Records section and click on Add.

6. Select CNAME In the Type dropdown.

7. Complete the following required fields:

  • Host: The host name, or prefix, which the CNAME record will be set to.
    You may include a period (.) but not as the first or last character. Consecutive periods (...) are not allowed. The host cannot exceed 25 characters or be the @ symbol.
  • Points to: The URL you are setting as the destination for the host So you should enter the URL of your login page of our platform. Type @ to point directly to your root domain name.
  • TTL: Specify the amount of time for which the server should cache information.

If your site address is then your login page in our platform is You have to add a CNAME record to your DNS for your domain, a subdomain similar to the example. Whatever your CNAME record is, it will need to point to

8. Click on Save to complete the process. 

Please note that it can take up to 48 hours for changes to propagate, during which time some of your domain services may be disrupted.