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How are my total subscribers calculated?

Are you wondering how are your total subscribers are calculated? First things first, you must know that the number of your total subscribers is calculated by taking into account only the Active unique subscribers. 

Any Bounced, Removed or Unsubscribed will not be counted in your total subscribers. 
Furthermore, if the the same email address exists in more than one mailing lists, we will only count this email address once in your total subscribers!  

Let's see how to find the number of total subscribers on your Moosend account: 

1. Click on the Billing button, located on the top menu area of your Moosend account.  How_are_my_total_subscriber_calculated_step1.png

 2. Click on the Subscription Plan & Credits option, on the menu that appears.
How_are_my_total_subscriber_calculated_step2.png

 3. In the Subscription Plans tab you can see the number of your unique active subscribers. 
How_are_my_total_subscriber_calculated_step3.png

Note that in case any recent changes made which will affect calculating the number of your unique active subscribers (e.g. you just imported members to your mailing list), might take 5-10 minutes for this number to be updated.

 

Don't forget to check all the import methods we provide you in order to import members to your mailing lists!