Why hasn't your sender been approved?

Our platform allows you to add different email addresses as senders for your account. However, in order to be able to send out an email campaign, it's important to remember that email marketing campaigns adhere to high-quality standards, which means that it takes an email address with a good reputation for you to send a campaign. We want to make sure that both you and your subscribers are satisfied with your email marketing campaigns.

Below you will find the main reasons why you weren't able to use the email address you added as a sender for your account to send an email marketing campaign:

  • Your sender address is a free webmail address.
  • No website was found associated with your sender address domain.
  • Either your website's, your domain's, or your sender address's reputation do not meet the set threshold.

If you believe none of the above three reasons applies to the email address you entered as your email campaign sender, please make sure that you contact our support team. They'll be happy to help you out.