A custom domain is a unique branded name that identifies a website and appears as your platform URL. Moosend lets you use a custom domain for your platform to align it with your characteristics and branding. You can use your own custom domain when you log in to your account on our platform or when you want to give access to your clients or subaccounts. The domain is used for most links and URLs associated with your account and any created subaccounts. After your custom domain is verified, it replaces your default Moosend platform domain. You can also continue personalizing your custom domain.
Important: You can only have one platform domain.
To add a new platform custom domain:
- On the menu bar, click
and click Settings. - On the menu on the left, click Branding.
- In the Platform custom domain section, you can view your default platform domain. Click Create new domain to add a custom domain.
- In the Website domain field, enter your custom domain and click Create & Verify.
Notes: The custom domain you add in this step is a subdomain you create in your own domain. If your domain address is mydomain.com and your default Moosend domain is mydomain.moosend.com, then you need to create a subdomain with your preferred custom domain name, for example, email.mydomain.com. Then, add a CNAME record to the DNS of your domain mydomain.com, and in the CNAME record, you must point email.mydomain.com to your default Moosend domain mydomain.moosend.com.
- To verify your custom domain now, click Verify DNS Record. To verify your custom domain at a later time, click Verify Later.
Tip: It takes 30 minutes or more to apply any changes you have made.
For detailed instructions on how to register CNAMEs with some of the most popular providers, refer to setting up a CNAME for different providers.
Important: To secure your added CNAME, you can export your personal information exchange (PFX) file in Windows format and send it to support@moosend.com. We will then add the certificate to your CNAME on your behalf, ensuring that it uses a secure HTTPS connection. To ensure the ongoing security of your CNAME, you will need to send us a new PFX file in Windows format if your current one expires.