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Add a recipient to your suppression list

To keep your bounce rate and spam complaint rate as low as possible, you can ensure that you do not send email messages to contacts that, for example, have unsubscribed from your newsletter.

If an email message bounces or if the email message is marked as spam, the email address is automatically added to the suppression list and will not receive another email message again. Any hard bounced or complained members are also automatically moved to your suppression list.

Important: When the recipient is added to the suppression list, it becomes impossible to add them to any of your email lists in the future, and they are removed from your active subscriber count.

You can add recipients to your suppression list in two ways:

  • using the Email lists page
  • using the Suppression List page

A. Add a recipient to the suppression list using the Suppression List page

To add a recipient to the suppression list using the Suppression List page:

  1. In the top navigation bar, click Account_icon.png and click Suppression List.add_members_to_suppression_list_7.png
  2. Click Add member.add_members_to_suppression_list_8.png
  3. Fill out your recipient's details and then, click Save member.add_members_to_suppression_list_9.png

B. Add a recipient to the suppression list using the Email Lists page

To add a recipient to the suppression list using the Email Lists page:

  1. In the top navigation bar, hover your mouse over the Audience tab, and then click Email lists.add_members_suppression_list_1.png

  2. Click the name of the email list, whose member you want to add to your suppression list.add_members_to_suppression_list_2.png
  3. In the menu, click View all members.add_members_to_suppression_list_3.png
  4. Select the email address of the recipient you want to add to the suppression list.add_members_to_suppression_list_4.png
  5. On the Select Action menu that appears above your member's email, select Add to suppression list.add_members_to_suppression_list_5.pngAlternatively, you can clickthree_dots_icon.png and then click Add to suppression list. The recipient is now moved to the suppression list.
    add_members_to_suppression_list_6.png