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Why is your website not verified

Our Platform's Website Connection script lets you record the actions your users perform in your website and connect those with campaigns for the ultimate personalization experience. It also allows you to connect our company's forms to your website pages and fine tune when they will appear and to whom making Lead Generation a piece of cake.

Once you're done connecting your website to our platform by using one of our available plugins, or through custom installation, your tracking will be automatically verified upon the first event received. This can be for example an Add to Cart event or a Page View event etc.

 

 

A. Finding the Tracked Websites page
1. From the Account dropdown menu located on the top right corner of your Dashboard choose the Websites option on the drop-down menu appearing.why_is_my_website_not_verified_2.png

 

B. The verification status of the Website

Check the verification status of each website you have added to your tracked websites list.why_isn_t_my_website_verified_3.png

The verification status beside each website will indicate whether there's a verified connection between your domain and our platform's tracking capabilities, or if no such verification has taken place yet (VERIFIED and UNVERIFIED respectively).

If your domain remains unverified, despite the fact that you "sent" an event (as mentioned above, this can be any tracked event such as Add to Cart event or a Page View event, etc) we strongly suggest that you check the tracking code you added on your website or if you are using a plugin of our platform, make sure that you added the correct website id. 


If at any point you decide against having your site on your list of tracked websites you can always remove it. Make sure though, that you first learn all about our platform's Automations and how you can use them in conjunction with your website tracking to engage your customers on a completely new level!

About our platform's Website Tracking

Website Tracking
Our platform's website tracking is a web analysis service provided by our company. The data collected is made available to the client for actionable insights (reporting, segmentation, and automation). Direct access to the data is only provided to the client through the use of our platform. The data may be used in anonymized and aggregated form from Moosend Ltd. for reporting purposes.

Visitor Tracking
Moosend website tracking uses proprietary, cookie-based, technology to track data on end-user page visits, product views, user cart, and purchase information but not limited to product quantity and pricing. Data collection at any of the above levels can be turned on or off by the relevant client of our platform. Our company has no control of the status or information shared through its website tracking feature. More specifically the cookie-technology stores:

  • An identification number to uniquely identify a user's browser session.
  • An identification number to uniquely identify a browser. It's not possible to uniquely identify a device through this feature
  • An identification number to uniquely identify the relevant website.
  • Relevant flags to enable or disable certain library features including but not limited to the exit-intent functionality

Identifying Specific Users
Our website tracking uses proprietary, cookie-based, technology to link the aforementioned data to a specific user identified by his email address. This setup allows for more accurate tracking of end-users by associating them with the same ID over various sessions and devices. This functionality is called Identify. Specific user data collection as part of the identify functionality can be turned on or off by the relevant client of our platform. Our company has no control of the status or information shared through its website tracking feature.