Set up a CNAME on your Cloudflare provider

Properly setting up CNAMES for your hosting provider helps ensure that any changes required for your custom domain can be carried out with maximum efficiency and minimum disruption.

Setting up a CNAME on your Cloudflare provider is easy and here's how to do it:

  1. Log into your Cloudflare account.
  2. Locate and select your domain from the drop-down menu at the top left.
  3. Select the DNS Settings tab.
  4. Add the CNAME records. Note that it needs to point to a fully qualified domain name.
  5. Set the Cloudflare Proxy Toggle icon to a grey cloud.

If your site address is then your login page in our platform is You have to add a CNAME record to your DNS for your domain, a subdomain similar to the example. Whatever your CNAME record is, it will need to point to

Tip: It takes 30 minutes or more to apply any changes you have made.

Important: To secure your added CNAME, you can export your personal information exchange (PFX) file in Windows format and send it to We will then add the certificate to your CNAME on your behalf, ensuring that it uses a secure HTTPS connection. To ensure the ongoing security of your CNAME, you will need to send us a new PFX file in Windows format if your current one expires.