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Import contacts from a CSV or TXT file

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Moosend Support Team

One of the different import options in Moosend lets you upload your email marketing email list using a CSV or TXT file containing your contacts up to 40MB in size. If your content contains any special characters make sure you upload a UTF-8 file for maximum compatibility.

To import your contacts from a CSV or TXT file:

  1. In the top navigation bar, hover your mouse over the Audience tab, and then click Email lists.How_can_I_import_my_contacts_to_your_platform_1.png
  2. Click the name of the email list you want to add contacts to.import_my_contacts_2.png
  3. In the menu, click Perform bulk actions.import_my_contacts_3.png
  4. In the Choose Bulk Action page, navigate to Import Members into List and click Select.import_my_contacts_4.png
  5. On the pop-up window that appears, go to the CSV/TXT File option and click Select.
  6. On the Data selection tab, click Browse and select the file that you want to import.
    Note: If the separator used in your file is not a tab, a comma, a semicolon or a pipe delimiter you have to enter it in the Enter a Custom Separator field.
    import_recipients_CSV_file_6.png
  7. If you have the consent from all subscribers in the list through the double opt-in process, select Yes, add them as verified, I do have consent from these members and click Next.import_recipients_CSV_file_7.png
  8. On the Data Mapping tab, click each drop-down list and select the default fields or any created custom field that fits best. If you want to map a specific column to a field, Click the Map to dropdown, select the field to use, and click Next.

    Note: If you have not mapped all the fields, a notification appears asking if you want to ignore any columns that remain unmapped. Click Ignore and continue.

    import_recipients_CSV_file_8.png
  9. On the Notification tab, select if and how you want to be notified once the import process has been completed and click Import. A pop-up message informs you that your requested import operation has been successfully queued. To view a report of your import's progress, click Go there.import_recipients_CSV_file_10.png

    import_recipients_CSV_file_11.pngAlternatively, you can click Perform bulk actions in the menu and click View Reports next to the Import Members into List option.import_recipients_CSV_file_13.pngYou can view when each import process was Started On, Finished On, the numbers of Added and Updated members and other Reports and Method used for the import process.