Import contacts from a CSV or TXT file

One of the different import options in Moosend lets you upload your email marketing email list using a CSV or TXT file containing your contacts up to 40MB in size. If your content contains any special characters make sure you upload a UTF-8 file for maximum compatibility.

To import your contacts from a CSV or TXT file:

  1. In the top navigation bar, hover your mouse over the Audience tab, and then click Email lists.How_can_I_import_my_contacts_to_your_platform_1.png
  2. Click the name of the email list you want to add contacts to.import_my_contacts_2.png
  3. In the menu, click Perform bulk actions.import_my_contacts_3.png
  4. In the Choose Bulk Action page, navigate to Import Members into List and click Select.import_my_contacts_4.png
  5. On the pop-up window that appears, go to the CSV/TXT File option and click Select.
  6. On the Data selection tab, click Browse and select the file that you want to import.
    Note: If the separator used in your file is not a tab, a comma, a semicolon or a pipe delimiter you have to enter it in the Enter a Custom Separator field.
  7. If you have the consent from all subscribers in the list through the double opt-in process, select Yes, add them as verified, I do have consent from these members and click Next.import_recipients_CSV_file_7.png
  8. On the Data Mapping tab, click each drop-down list and select the default fields or any created custom field that fits best. If you want to map a specific column to a field, Click the Map to dropdown, select the field to use, and click Next.

    Note: If you have not mapped all the fields, a notification appears asking if you want to ignore any columns that remain unmapped. Click Ignore and continue.

  9. On the Notification tab, select if and how you want to be notified once the import process has been completed and click Import. A pop-up message informs you that your requested import operation has been successfully queued. To view a report of your import's progress, click Go there.import_recipients_CSV_file_10.png

    import_recipients_CSV_file_11.pngAlternatively, you can click Perform bulk actions in the menu and click View Reports next to the Import Members into List option.import_recipients_CSV_file_13.pngYou can view when each import process was Started On, Finished On, the numbers of Added and Updated members and other Reports and Method used for the import process.