Properly setting up CNAMES for your hosting provider helps ensure that any changes required for your custom domain can be carried out with maximum efficiency and minimum disruption. Setting up your CNAME on your NameCheap provider is a fairly simple process, so let's see how it's done:
- Log in to your NameCheap account.
- Select Dashboard from the Account drop-down menu.
- Click on Domain List and then click on the Manage button located next to the specific domain you wish to set up.
- Click on Advanced DNS.
- Locate the Host Records section and then click on the Add New Record button.
- In the Type drop-down menu, select CNAME Record and enter your subdomain as the host (for example, www if your domain is www.mydomain.com, or newsletter if it is newsletter.mydomain.com)
- Under Value, enter the URL of your login page in our platform.
If your site address is mydomain.com then your login page in our platform is mydomain.moosend.com. You have to add a CNAME record to your DNS for your domain, a subdomain similar to the newsletter.mydomain.com example. Whatever your CNAME record is, it will need to point to mydomain.moosend.com.
- Click Save all changes to complete the process.
Tip: It takes 30 minutes or more to apply any changes you have made.
Important: To secure your added CNAME, you can export your personal information exchange (PFX) file in Windows format and send it to firstname.lastname@example.org. We will then add the certificate to your CNAME on your behalf, ensuring that it uses a secure HTTPS connection. To ensure the ongoing security of your CNAME, you will need to send us a new PFX file in Windows format if your current one expires.