Unsubscribe contacts using a CSV or TXT file

One of the different unsubscribe options our platform offers allow you to unsubscribe contacts from your email list using a CSV or TXT file. You can use files of the .csv or .txt type up to 40 MB in size.

To unsubscribe contacts using a CSV or TXT file: 

  1. In the top navigation bar, hover your mouse over the Audience tab, and then click Email lists.
  2. Click the name of the email list from which you want to unsubscribe contacts.
  3. In the menu, click Perform bulk actions.
  4. On the Choose Bulk Action page, navigate to Unsubscribe List members and click Select. 
  5. In the pop-up dialog box that appears, navigate to the CSV/TXT File option and click Select.
  6. On the Data selection tab, click Browse and select the file that you want to import.
    Note: If the separator used in your file is not a tab, a comma, a semicolon or a pipe delimiter, you have to enter it in the Enter a custom separator field.Snag_63f73f.png
  7. On the Data Mapping tab, click each drop-down list and select the default Email field or any created custom field. If you want to map a specific column to a field, click the Map to drop-down list, select the field to use, and click Next.Snag_28cd50.png
    Note: If you have not mapped all the fields, a notification appears asking if you want to ignore any columns that remain unmapped. Click Ignore and continue.
  8. On the Notification tab, select if and how you want to be notified once the unsubscribe process has been completed. Select Apply to all email lists if you want the unsubscription process to be applied to all your email lists simultaneously.  Click Unsubscribe when you are ready to start the process.
  9. A pop-up dialog indicates that the unsubscribe operation has been successfully queued. To view a report of the import operation, click Go there.Snag_680c4a.png
  10. Click View reports to see the details of when the unsubscribe operation started or finished and how many members were unsubscribed.Snag_684cfd.png