Set up a CNAME on your provider

Properly setting up CNAMES for your hosting provider helps ensure that any changes required for your custom domain can be carried out with maximum efficiency and minimum disruption.

Setting up a CNAME on your provider is a fairly simple process, let's see how it's done:

  1. Log in to your account.
  2. Click Manage on the domain you wish to where you're adding a new CNAME record.
  3. In Card view, click on the Manage button. In List view, click on the Gear icon under the Manage section.
  4. Click on DNS and Nameservers on the menu on the left.
  5. Click on the Add DNS record button to add a new CNAME record or to edit an existing CNAME record from the list, just click the three dots.
    If your site address is then your login page in our platform is You have to add a CNAME record to your DNS for your domain, a subdomain similar to the example. Whatever your CNAME record is, it will need to point to
  6. Click on the Update DNS button to complete the process.

Tip: It takes 30 minutes or more to apply any changes you have made.

Important: To secure your added CNAME, you can export your personal information exchange (PFX) file in Windows format and send it to We will then add the certificate to your CNAME on your behalf, ensuring that it uses a secure HTTPS connection. To ensure the ongoing security of your CNAME, you will need to send us a new PFX file in Windows format if your current one expires.