The reporting information you can see in Recipient Activity

The Recipient Activity section of your campaign reports provides you with a wealth of information on how your recipients reacted to, and interacted with, your newsletter.

Let's take a closer look:

A. Finding Recipient Activity information

1. At the top of your Dashboard page, hover your mouse over the Reports tab to reveal the drop-down menu and then click on the Campaign Reports option.reporting_recipient_activity_1.png


2. Click on the name of the campaign whose performance you want to view.


3. Click on the Track recipient activity option on the vertical menu that appears.reporting_recipient_activity_2.png


4. Each of the boxes beneath the campaign details contains information about recipient activity with regards to your campaign.reporting_recipient_activity_3.png

The information available is:

  • Sent
    The total number of recipients your newsletter was sent to.

  • Opened
    The total number of recipients who opened your newsletter and the open rate of your newsletter.

  • Not Opened
    The total number, and percentage, of recipients who did not open your newsletter.

  • Clicked
    The total number, and percentage, of recipients who clicked on a link in your newsletter.

  • Bounced
    The total number of bounces and bounce rate of your newsletter.

  • Unsubscribed
    The total number, and percentage, of recipients who unsubscribed from your newsletter.

  • Complained
    The total number, and percentage, of recipients who sent a complaint about your newsletter.

5. Click on each of the boxes in the Recipient Activity section, to open the relevant tab and view the entire list of emails contained therein.


B. Exporting Recipient Activity information

You also have the option of exporting the information contained in any part of the Recipient Activity section of your report (Sent, Opened, Clicked, etc.)

1. Click on the three-dots icon at the top right of the information you wish to export.reporting_recipient_activity_4.png

A drop-down menu appears.


2. Click on Export Data to send the information to your account's email as a CSV file, or Download PDF to download it as a pdf file.

Note that the pdf option downloads the information currently visible on the screen, whereas the CSV option sends you the entirety of entries contained within the section you are exporting.