What happens if you forget your Password

With our platform, you don’t have to worry about forgetting your password. Through our Forgot Password service, you can reset your password and type a new one.

Just follow the steps below:

1. Click on the Forgot password link, located inside your log-in page.forget_password_1.png

You will be redirected to the Reset Your Password page.

2. Fill in the email address you provided during your registration.forget_password_2-new.png

It should be the same email as the one you use to enter your account.

3. Click on the Request a password reset button. 

A message will appear, informing you that an email has been sent to your inbox, with a link that will reset your password.


4. Click on the link inside the email you received.forget_password_3.png

You will be redirected to the Reset Your Password page.

5. Fill in and confirm your new password. 

Keep in mind that your password must be 8 digits long and ideally, it should adhere to some of our suggestions on how to choose a good password.

6. Click on the Reset Password button.


7. Your new password is now available for you to use. Click on the Proceed to login button to login into your account using your new password.