View unsubscribed contacts of an email list

Following the CAN-SPAM Act, every email sent through Moosend contains a one-click unsubscribe link to give your recipients the option to remove themselves from your mailing list. When a recipient clicks the unsubscribe link they are instantly removed from your mailing list and added to the suppression list.

To view unsubscribed contacts of an email list:

  1. In the top navigation bar, hover your mouse over the Audience tab, and then click Email lists.NEWEmailList.png
  2. Click the name of the email list that contains the unsubscribed contacts you want to view.NEW5Email.png
  3. In the menu on the left, click View all members. You can see the different sections of statistics for your email list that include: all e-mails, Active, Unsubscribed, Bounced, and Archived e-mails.
  4. Navigate to the Unsubscribes section. You can see number of people who unsubscribed in your list.NEW5Reports3.png
  5. Click Unsubscribes > to give you details about the members included in the particular category.