Unsubscribe contacts using the Salesforce plugin

One of the unsubscribe options our platform offers allows you to unsubscribe contacts from your email list using the Salesforce plugin. 

To unsubscribe contacts using the Salesforce plugin:

  1. In the top navigation bar, hover your mouse over the Audience tab and then click Email lists.
  2. Click the name of the email list from which you want to ubsubscribe your members.
  3. In the menu, click Perform bulk actions.
  4. On the Choose Bulk Action page, navigate to Unsubscribe List members and click Select. 
  5. In the pop-up dialog that appears, navigate to the Salesforce Plugin option and click Select.
  6. Click Login with your account and enter your Salesforce credentials.
  7. Click Allow to complete the authentication step.
  8. On the Data selection tab, select which contact fields to import.Snag_5836f06.png
  9. On the Data Mapping tab, click each drop-down list and select the default Email field or any created custom field. If you want to map a specific column to a field, click the Map to drop-down list, select the field to use, and click Next.Snag_28cd50.png
    Note: If you have not mapped all the fields, a notification appears asking if you want to ignore any columns that remain unmapped. Click Ignore and continue.
  10. On the Notification tab, select if and how you want to be notified once the unsubscribe process has been completed. Select Apply to all email lists if you want the unsubscription process to be applied to all your email lists simultaneously.  Click Unsubscribe when you are ready to start the process.
  11. A pop-up dialog indicates that the unsubscribe operation has been successfully queued. To view a report of the import operation, click Go there.Snag_680c4a.png
  12. Click View reports to see the details of when the unsubscribe operation started or finished and how many members were unsubscribed.Snag_684cfd.png