How are your total subscribers calculated

In case you need to know how your total subscribers are calculated, first you must bear in mind that the number of your total subscribers is calculated by taking into account only your Active unique subscribers. 

Therefore, those who are Bounced, Archived or Unsubscribed will not be counted in your total subscribers. Also, if the same email address exists in more than one of your email lists, we will only count this email address once in your total subscribers. 


Let's see how to find the number of total subscribers on your account in our platform: 

1. Click on the Account icon located at the top right of your account page and then, tap on the Billing option on the drop-down menu that appears.total_subscribers_calculated_1.png


2. You will be directed to the Overview tab of your Billing page. There you can check your active subscribers, as well as the total subscribers that you are allowed to have according to your Plan.total_subscribers_calculated_2.png

Please keep in mind that in case any recent changes have been made, it will affect the calculation of your unique active subscribers' number (e.g. you just imported members to your email list). Therefore, it might take 5-10 minutes for this number to be updated.

Don't forget to check all the import methods we provide you in order to import members to your email lists.