FAQ
Mailing Lists
- How can I update my mailing list ?
- How can I remove members from my mailing list ?
- Can I remove any of my Salesforce Contacts contained in a list ?
- Can I remove any of my Google Contacts contained in a list ?
- Can I remove list members using Copy & Paste ?
- Can I remove list members using a CSV file ? See all 57 articles
Reports
- How can I easily track the most popular links that are clicked on my newsletter?
- When are bounce reports completed?
- Moosend’s Real Time Statistics
- Are the reports of my campaigns always available or will they be archived?
- What is the difference between Unique and Total Links Clicked?
- How many times does a bounced email get resent before it becomes a Hard Bounce? See all 22 articles
Campaigns
General Info
- Why hasn't my sender domain been approved?
- Do I need a website to send campaigns with Moosend?
- What are the Minimum System Requirements ?
- Can I reactivate an inactive account?
- Can I use a Gmail | Hotmail | Yahoo email address as the sender of my campaigns?
- What is this link I see on the footer of my campaigns? Can I remove it? See all 21 articles
Campaign Editor
- What is an Anchor and how can I use it in my newsletter design ?
- Why should I Cascade blocks for responsiveness when I design my newsletter ?
- How can I upload background Images while I design my newsletter?
- What is the Background Image Repeat and how can I use it to design my newsletter?
- What is the Slot Vertical Align and how can I use it to design my newsletter ?
- What is the Slot Background Color and how can I use it to design my newsletter ? See all 40 articles
Account Settings
- How can I cancel my account?
- How can I cancel my subscription?
- Can I use my Outlook / Hotmail email address to send my campaigns?
- Can I use my Yahoo email address to send my newsletter campaigns?
- Can I use my Gmail email address to send my newsletter campaigns?
- Will my account remain active after I cancel my subscription? See all 14 articles
Automations
Billing and Pricing
- How can I change my credit card or Paypal details?
- How can I change my credit card information?
- How much does Moosend cost?
- How can I view my past transactions?
- What happens if the number of recipients for a campaign is larger than the amount of credits I have left in my Pay As You Go plan?
- What happens if my list size is bigger than the maximum list size of my Monthly Plan? See all 9 articles
Deliverability
- How can I set up SPF & DKIM on my Name.com provider?
- How can I set up SPF & DKIM on my CloudFlare provider?
- How can I set up SPF & DKIM on my Arvixe provider?
- How can I set up SPF & DKIM on my Ipage provider?
- How can I set up SPF & DKIM on my Networksolutions.com provider?
- How can I set up SPF & DKIM on my Register.com provider? See all 21 articles
Agencies
Getting Started
Integrations
Personalization
- Can I insert information from any custom field into my newsletter?
- Can my recipients view my newsletter on their browsers if it's not displayed correctly?
- How does forwarding my campaign relates to accidental unsubscribes?
- How do I customize the unsubscribe link in my campaigns?
- What is a personalization tag and how can I use it?