FAQ
Mailing Lists
Reports
- How can I track the most popular links being clicked on my newsletter?
- When are bounce reports completed?
- Moosend’s Real Time Statistics
- Will my campaign reports always be available?
- What is the difference between Unique and Total Links Clicked?
- How many times does a bounced email get resent before it becomes a Hard Bounce? See all 22 articles
Campaigns
- How can I find the Campaign ID ?
- Is there any difference between a test campaign and an actual campaign in terms of rendering?
- How can I import my campaigns?
- How is the winning version of an A/B split test campaign chosen?
- How can I see a newsletter that I have sent out?
- What does “Queued for sending” mean? See all 27 articles
General Info
- What should I do after GDPR is in place?
- Why hasn't my sender been approved?
- Do I need a website to send campaigns with Moosend?
- What are the Minimum System Requirements ?
- Can I reactivate an inactive account?
- Can I use a Gmail | Hotmail | Yahoo email address as the sender of my campaigns? See all 22 articles
Campaign Editor
Account Settings
- Can I use my university email address to send my newsletters ?
- How can I cancel my account?
- How can I cancel my subscription?
- Can I use my Outlook / Hotmail email address to send my campaigns?
- Can I use my Yahoo email address to send my newsletter campaigns?
- Can I use my Gmail email address to send my newsletter campaigns? See all 15 articles
Automations
- How can I connect my website to Moosend?
- How can I find the Automation ID ?
- Ηow can I install website tracking by using the PHP tracking library ?
- What will happen to my Welcome Email automation, after I select the Double Opt-in feature?
- What product information can each Moosend plugin track?
- How does the "When someone views any product" trigger work? See all 97 articles
Billing and Pricing
- How can I change my credit card or Paypal details?
- How can I change my credit card information?
- How can I pay?
- How much does Moosend cost?
- How can I view my past transactions?
- What happens if the number of recipients for a campaign is larger than the amount of credits I have left in my Pay As You Go plan? See all 10 articles
Deliverability
- How can I set up SPF & DKIM on my Name.com provider?
- How can I set up SPF & DKIM on my CloudFlare provider?
- How can I set up SPF & DKIM on my Arvixe provider?
- How can I set up SPF & DKIM on my Ipage provider?
- How can I set up SPF & DKIM on my Networksolutions.com provider?
- How can I set up SPF & DKIM on my Register.com provider? See all 21 articles
Agencies
Getting Started
Integrations
- Moosend's integration with Optimonk
- Moosend's integration with ReportGarden
- What information does the Mailchimp Synchronizer transfer?
- What is the Google Contacts Plugin and how can I use it?
- What is the Mailchimp Synchronizer and how can I use it ?
- What is the Salesforce Plugin and how can I use it ?
Personalization
- Can I insert information from any custom field into my newsletter?
- Can my recipients view my newsletter on their browsers if it's not displayed correctly?
- How does forwarding my campaign relates to accidental unsubscribes?
- How do I customize the unsubscribe link in my campaigns?
- What is a personalization tag and how can I use it?