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Set up a CNAME for different providers

Abstract

Learn how to set up a CNAME for a custom domain for supported providers in Moosend.

When you want to connect your domain name to a third-party provider, such as a website builder, you have to set up a CNAME (Canonical Name) record. This type of DNS record creates an alias from one domain name to another. Although different domain providers have their own ways of managing DNS settings, setting up a CNAME usually involves accessing your DNS management tool, creating a new CNAME record, and setting up the subdomain and login page in the platform.

For example, to set up a subdomain, you have to enter the prefix of your address, such as newsletter if your address is newsletter.mydomain.com. Similarly, if your site address is mydomain.com, your platform login page is typically mydomain.moosend.com. To ensure proper setup for the subdomain, you should add a CNAME record in your domain's DNS that points to mydomain.moosend.com.

The following sections describe the procedures to set up CNAME for different providers.

Note

It takes from 30 minutes up to 48 hours to apply any changes you have made.

Note

To secure your added CNAME, you can export your personal information exchange (PFX) file in Windows format and submit a support ticket to with your PFX file, including the password for the file, if needed. We will then add the certificate to your CNAME on your behalf, ensuring that it uses a secure HTTPS connection. To ensure the ongoing security of your CNAME, you will need to send us a new PFX file in Windows format if your current one expires.

Set up a CNAME for GoDaddy

To set up a CNAME for GoDaddy:

  1. Log in to your GoDaddy account, and open your product.

  2. Navigate to the Domain Control Center.

  3. On the Domain Settings page, find and select your domain name.

  4. Scroll down to the Additional Settings section, and select Manage DNS.

  5. On the DNS Management page, scroll down to the bottom of the Records section, and click Add.

  6. In the Type drop-down menu, select CNAME, and complete the following required fields:

    • Host - The host name or prefix for the CNAME. You can use a period (.), but not as the first or last character. Consecutive periods (..) are not allowed. The host cannot exceed 25 characters or be the @ symbol.

    • Points to - The URL that you want to be the destination for the host. We recommend that you use the URL of your login page for Moosend. To point directly to your root domain name, enter @.

    • TTL - Specify the amount of time the server must cache information for.

  7. Click Save.

Set up a CNAME for BlueHost

To set up a CNAME for BlueHost:

  1. Log in to your BlueHost account.

  2. Click the Domains menu and then click Zone Editor. A new page appears.

  3. Navigate to the Add DNS Record section.

  4. In the Host Record field, enter the subdomain of the address you want to use for your custom domain.

  5. In the Type drop-down menu, select the CNAME option.

  6. In the Points To section, enter the URL of your login page in the Moosend platform.

  7. Click Add Record.

Set up a CNAME for Cloudflare

To set up a CNAME for Cloudflare:

  1. Log in to your Cloudflare account.

  2. In the drop-down menu, locate and select your domain.

  3. Click the DNS Settings tab.

  4. Add the CNAME record. This must point to a fully qualified domain name.

  5. Set the Cloudflare Proxy Toggle icon to a grey cloud.

Set up a CNAME for Domain.com

To set up a CNAME for Domain.com:

  1. Log in to your Domain.com account.

  2. Locate your domain and click Manage.

  3. On the menu on the left, click DNS and Nameservers.

  4. Click Add DNS record to add the CNAME record.

  5. Click Update DNS to complete the process.

Set up a CNAME for DreamHost

To set up a CNAME for DreamHost:

  1. Log in to your DreamHost account.

  2. On the left of the page, click the Domains link.

  3. In the Domains drop-down menu, select Manage Domains.

  4. Locate your domain and click the DNS link under your domain.

  5. Scroll down to the Add a custom DNS record to (your custom domain) section and edit the following fields:

    • Name - type the subdomain you you want to use for your site. To use a root domain, enter www.

    • Type - select the CNAME option.

    • Value - enter the URL of your login page in our platform.

  6. Click Add Record Now! to add the CNAME record.

Set up a CNAME for Google Domains

To set up a CNAME for Google Domains:

  1. Log in to your Google Domains account.

  2. Find and click your domain name.

  3. On the menu on the left, click DNS.

  4. Navigate to the Custom resource records section.

  5. In the Name field, enter the subdomain of the address you want to use for your custom domain.

  6. In the Type drop-down menu, select the CNAME option.

  7. In the Data field, enter the URL of your login page in the Moosend platform.

  8. Click Add to complete the process.

Set up a CNAME for HostGator

To set up a CNAME for HostGator:

  1. Log in to your HostGator account.

  2. On the left-hand side of the page, click CPanel.

  3. Scroll down to the Domains section, and click Zone Editor.

  4. Find your domain and click the CName Record link next to the domain.

  5. In the Add a CName Record dialog box, complete the following empty fields:

    • Name - enter your chosen subdomain name. The rest of the domain propagates automatically.

    • CNAME - enter the URL of your login page.

  6. Click Add a CName Record. A message from HostGator appears, stating that you have successfully added a new CNAME to your HostGator account.

Set up a CNAME for Hover

To set up a CNAME for Hover:

  1. Log in to your Hover account.

  2. Click the domain you want to set up.

  3. Check your Domain Details to verify that your nameservers are set to ns1.hover.com and ns2.hover.com.

  4. Click the DNS tab then click Add New.

  5. Enter the  HostName field, enter the subdomain to which the CNAME applies.

  6. Select CNAME as the record type.

  7. Enter the URL of your login page in the Moosend platform.

Set up a CNAME for NameCheap

To set up a CNAME for NameCheap:

  1. Log in to your NameCheap account.

  2. In the Account drop-down menu, select Dashboard.

  3. Click Domain List and find your domain.

  4. Click Manage next to your domain.

  5. Click Advanced DNS and navigate to the Host Records section.

  6. Click Add New Record.

  7. In the Type drop-down menu, select CNAME Record and enter your subdomain as the host.

  8. Enter the URL of your login page in the Moosend platform.

  9. Click Save all changes to complete the process.

Set up a CNAME for Network Solutions

To set up a CNAME for Network Solutions:

  1. Log in to your Network Solutions account.

  2. Click Manage Account.

  3. Under My Domain Names, click Edit DNS.

  4. Click Edit Advanced DNS Records next to your domain.

  5. In the Host Aliases (CNAME Records) section, click Edit CNAME Records.

  6. Enter the Alias for your chosen subdomain.

  7. Select Other Host and enter the URL of your login page in the Moosend platform.

Set up a CNAME for 1and1

To set up a CNAME for 1and1:

  1. Log in to your 1and1 account.

  2. Click the gear icon next to your domain and select Manage Subdomains.

  3. Click the gear icon next to your subdomain and select DNS.

  4. Click Add Record and select CNAME.

  5. In the Hostname field, enter your subdomain.

  6. Under Point to, enter the URL of your login page in the Moosend platform.

  7. Click Save to complete the process.

Set up a CNAME for an unlisted provider

To set up a CNAME for an unlisted provider:

  1. Log in to your domain provider account.

  2. Navigate to the DNS management page.

  3. Locate the section for CNAME records, or similar.

  4. Create a new CNAME record for your subdomain.

  5. Save the changes.