Unsubscribe recipients
Moosend lets you unsubscribe recipients from your email lists by copying and pasting data, using TXT, CSV, or Excel files, and through available plugins.
Moosend lets you unsubscribe contacts from your email list using different methods and in each procedure, can unsubscribe recipients from a specific mailing list or unsubscribe them from all mailing lists. If you want to unsubscribe a recipient from your Moosend account, you can set up that option in your account's unsubscribe settings.
Unsubscribe using a TXT or CSV file
You can unsubscribe contacts from your email list using files of the .csv or .txt type up to 40 MB in size. If your data contains any special characters, you must upload a UTF-8 file to ensure compatibility.
To unsubscribe contacts using a CSV or TXT file:
On the menu bar, click Audience > Email lists and then click the name of the email list from which you want to unsubscribe contacts.
On the menu on the left, click Perform bulk actions.
On the Choose Bulk Action page, navigate to Unsubscribe List Members and click Select.
In the pop-up dialog that appears, navigate to the CSV/TXT File option and click Select.
On the Data selection tab, click Browse and select the file that you want to import and click Next.
Note
If the separator in your file is not a tab, a comma, a semicolon, or a pipe delimiter, you must enter it in the Enter a custom separator field.
On the Data Mapping tab, ensure the default Email field is mapped to the email column, then click Next. You can ignore the other custom fields, as the system only uses the Email field to identify, archive, or unsubscribe the contact.
Note
If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click Ignore and continue.
On the Notification tab, select if and how you want to be notified when the unsubscribe process has been completed. Select Apply to all email lists if you want the unsubscribe process to be applied to all your email lists simultaneously. Click Unsubscribe to start the process.
A pop-up message indicates that the unsubscribe operation has been successfully queued. To view a report of the operation, click Go there.
Click View reports to see the details of when the unsubscribe operation started or finished, and how many contacts were unsubscribed.
Unsubscribe using an Excel file
You can use an Excel file up to 40 MB in size, to unsubscribe contacts from your email list.
To unsubscribe contacts using an Excel file:
On the menu bar, click Audience > Email lists and then click the name of the email list from which you want to unsubscribe contacts.
On the menu on the left, click Perform bulk actions.
On the Choose Bulk Action page, navigate to Unsubscribe List Members and click Select.
In the pop-up dialog that appears, navigate to the Excel File option and click Select.
On the Data selection tab, click Browse and select the file that you want to import and click Next.
On the Data Mapping tab, ensure the default Email field is mapped to the email column, then click Next. You can ignore the other custom fields, as the system only uses the Email field to identify, archive, or unsubscribe the contact.
Note
If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click Ignore and continue.
On the Notification tab, select if and how you want to be notified when the unsubscribe process has been completed. Select Apply to all email lists if you want the unsubscribe process to be applied to all your email lists simultaneously. Click Unsubscribe to start the process.
A pop-up message indicates that the unsubscribe operation has been successfully queued. To view a report of the operation, click Go there.
Click View reports to see the details of when the unsubscribe operation started or finished, and how many contacts were unsubscribed.
Unsubscribe contacts by copying and pasting
Moosend lets you unsubscribe contacts from your email lists by copying and pasting the data. You can quickly unsubscribe up to 500 members using this method. If your list exceeds the 500 members limit, you can use other available unsubscribe methods.
To unsubscribe contacts by pasting text:
On the menu bar, click Audience > Email lists and then click the name of the email list from which you want to unsubscribe contacts.
On the menu on the left, click Perform bulk actions.
On the Choose Bulk Action page, navigate to Unsubscribe List Members and click Select.
In the pop-up dialog that appears, navigate to the Paste Text option and click Select.
On the Data selection tab, paste your list of contacts and click Next.
Note
Use one contact per line and commas ( , ) to separate the fields of each contact on your list.
On the Data Mapping tab, ensure the default Email field is mapped to the email column, then click Next. You can ignore the other custom fields, as the system only uses the Email field to identify, archive, or unsubscribe the contact.
Note
If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click Ignore and continue.
On the Notification tab, select if and how you want to be notified when the unsubscribe process has been completed. Select Apply to all email lists if you want the unsubscribe process to be applied to all your email lists simultaneously. Click Unsubscribe to start the process.
A pop-up message indicates that the unsubscribe operation has been successfully queued. To view a report of the operation, click Go there.
Click View reports to see the details of when the unsubscribe operation started or finished, and how many contacts were unsubscribed.
Unsubscribe using the Google Contacts plugin
Moosend lets you unsubscribe contacts from your email list using the Google Contacts plugin.
To unsubscribe contacts using the Google Contacts plugin:
On the menu bar, click Audience > Email lists and then click the name of the email list from which you want to unsubscribe contacts.
On the menu on the left, click Perform bulk actions.
On the Choose Bulk Action page, navigate to Unsubscribe List Members and click Select.
In the pop-up dialog that appears, navigate to Google Contacts plugin and click Select.
Click Connect your Google account and enter your Google credentials.
Click Allow to complete the authentication step.
On the Data selection tab, select how you want to import your contacts' data and click Next:
No, import everything - import all the fields in your contacts list.
Yes, I want to import from a list of filters - select which contact groups to import.
On the Data Mapping tab, ensure the default Email field is mapped to the email column, then click Next. You can ignore the other custom fields, as the system only uses the Email field to identify, archive, or unsubscribe the contact.
Note
If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click Ignore and continue.
On the Notification tab, select if and how you want to be notified when the unsubscribe process has been completed. Select Apply to all email lists if you want the unsubscribe process to be applied to all your email lists simultaneously. Click Unsubscribe to start the process.
A pop-up message indicates that the unsubscribe operation has been successfully queued. To view a report of the operation, click Go there.
Click View reports to see the details of when the unsubscribe operation started or finished, and how many contacts were unsubscribed.
Unsubscribe using the Salesforce plugin
Moosend lets you unsubscribe contacts from your email list using the Salesforce plugin.
To unsubscribe contacts using the Salesforce plugin:
On the menu bar, click Audience > Email lists and then click the name of the email list from which you want to unsubscribe contacts.
On the menu on the left, click Perform bulk actions.
On the Choose Bulk Action page, navigate to Unsubscribe List Members and click Select.
In the pop-up dialog that appears, navigate to Salesforce plugin and click Select.
Click Login with your account and enter your Salesforce credentials.
Click Allow to complete the authentication step.
On the Data selection tab, select which contact fields to import and click Next.
On the Data Mapping tab, ensure the default Email field is mapped to the email column, then click Next. You can ignore the other custom fields, as the system only uses the Email field to identify, archive, or unsubscribe the contact.
Note
If you have not mapped all uploaded data to their corresponding fields, a pop-up dialog asks you to confirm that you want to ignore any unmapped columns. Click Ignore and continue.
On the Notification tab, select if and how you want to be notified when the unsubscribe process has been completed. Select Apply to all email lists if you want the unsubscribe process to be applied to all your email lists simultaneously. Click Unsubscribe to start the process.
A pop-up message indicates that the unsubscribe operation has been successfully queued. To view a report of the operation, click Go there.
Click View reports to see the details of when the unsubscribe operation started or finished, and how many contacts were unsubscribed.